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ISO/IEC 20000 Pocket Guide
Language: it
Pages: 77
Authors: Van Haren Publishing
Categories: Business & Economics
Type: BOOK - Published: 2006-08 - Publisher: Van Haren Pub

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This is a new edition of a title previously published as "BSI5000: a pocket guide". Italian edition of ISO/IEC 20000: a pocket guide (ISBN 9789077212790)
Implementing Service Quality based on ISO/IEC 20000
Language: en
Pages: 109
Authors: Michael Kunas
Categories: Business enterprises
Type: BOOK - Published: 2012-10-25 - Publisher: IT Governance Publishing

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Guides you through your ISO/IEC 20000 implementation and certification process.
Implementing ISO/IEC 20000 Certification: The Roadmap
Language: en
Pages: 214
Authors: Jan van Bon
Categories: Education
Type: BOOK - Published: 2008-03-03 - Publisher: Van Haren

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ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such
ISO/IEC 20000
Language: en
Pages: 0
Authors: David Clifford
Categories: Computer service industry
Type: BOOK - Published: 2010 - Publisher: IT Governance Ltd

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This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification
ISO/IEC 20000-1:2018 the implementation guide
Language: en
Pages: 0
Authors: Dolf van der Haven
Categories:
Type: BOOK - Published: 2019 - Publisher:

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