Communication, Conflict, and the Management of Difference

Communication, Conflict, and the Management of Difference
Author :
Publisher : Waveland Press
Total Pages : 345
Release :
ISBN-10 : 9781478609384
ISBN-13 : 1478609389
Rating : 4/5 (389 Downloads)

Book Synopsis Communication, Conflict, and the Management of Difference by : Stephen W. Littlejohn

Download or read book Communication, Conflict, and the Management of Difference written by Stephen W. Littlejohn and published by Waveland Press. This book was released on 2007-04-03 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Littlejohn and Domenici invite readers to engage in a thoughtful dialogue about human difference, conflict, and communication. Drawing on numerous examples from their work in mediation, the authors discuss a variety of practical tools, models, and theories to help analyze conflictwhy it occurs and how communication skills help avoid downward spirals into harmful relationships. Communication competence can move discussions away from harmful interactions and empower parties to expand their options. Effectively managing differences allows conflict, in whatever context, to become a positive resource rather than a barrier. The appendix provides a wealth of information in a succinct format. It discusses basic communication skills; introduces a number of alternative dispute resolution methods, including negotiation, mediation, facilitation, collaboration, and public engagement; and concludes with practical information about dialogue as an important approach to differences.


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